Terms of Service

Welcome to Tailsong. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (together, the "Service"). By placing an order or using the Service, you agree to these Terms. Please read them carefully. This is a plain-language template and not a substitute for advice from a qualified attorney.

1. Overview

Tailsong creates original, custom songs about your pet based on the information and story you provide. When you place an order, you're commissioning a personalised creative work that our team produces and reviews before delivery. These Terms apply to every order and to your use of our website.

2. Orders & Payment

Prices are shown at checkout in U.S. dollars and may change from time to time, though changes will never affect an order you've already paid for. Payment is collected in full at the time you place your order. By submitting an order, you confirm that the information you provide is accurate and that you have the right to share it with us.

• An order is confirmed once payment is successfully processed.
• You're responsible for the accuracy of the details and story you submit.
• We may decline or cancel an order that violates these Terms, with a full refund.

3. Delivery

Standard delivery is within 7 days of receiving your completed order details. If you choose 24-hour rush delivery, we prioritise your song for completion within one business day.

Rush orders

Because rush delivery commits our team's time immediately, the rush upgrade fee is non-refundable once production has begun, even if the base order is later refunded under our guarantee.

4. Refunds & 30-Day Guarantee

We stand behind every Tailsong with a 30-day money-back guarantee. If you're not happy with your song, contact us within 30 days of delivery and we'll work with you to make it right or issue a refund of the base order price.

• Refund requests must be made within 30 days of delivery.
• The 24-hour rush upgrade fee is non-refundable once production has begun.
• Refunds are issued to the original payment method.

5. Content & Intellectual Property

You retain ownership of the personal story, details, and any photos you provide. By submitting them, you grant Tailsong a licence to use that material solely to create, review, and deliver your song.

The finished song is delivered to you for personal, non-commercial use — to play, keep, and share with friends and family. Tailsong retains ownership of the underlying composition and production techniques. If you'd like a commercial or broadcast licence, contact us and we'll discuss options.

6. AI-Assisted Production

We believe in being honest about how our songs are made. Tailsong uses modern AI-assisted music production tools to help bring your lyrics and chosen style to life affordably and quickly. Every song is shaped and reviewed by real people — a lyricist, a producer, and a final reviewer — before it reaches you. We never simply hand you raw, unreviewed output.

7. Acceptable Use

You agree not to submit content that is unlawful, hateful, infringing, or that you don't have the right to share. You agree not to misuse the Service, attempt to disrupt it, or use it to create content intended to harass or harm others. We may suspend or terminate access for violations of this section.

8. Limitation of Liability

To the fullest extent permitted by law, Tailsong and its team will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim related to an order is limited to the amount you paid for that order. The Service is provided "as is," without warranties beyond those expressly stated here and the guarantee above.

9. Changes to These Terms

We may update these Terms from time to time. When we do, we'll revise the "Updated" date above. Continued use of the Service after changes take effect means you accept the updated Terms.

10. Contact

Questions about these Terms? We're happy to help — reach us at hello@tailsong.com.